I was defrauded by a website on your list. What can I do?
We sometimes receive mail from people who have done business with companies advertised via spam. Usually they contact us after a website, which has billed them for goods not delivered, or double billed for goods, has disappeared.
When you purchase online, it is a good idea to do your due dilligence checking *before* you place an order. At the very least, do a Google search. Don't buy from spammers. Spam is criminal in many countries and unethical in any case. Why should you entrust the content of your wallet or your credit card details to a company which, by virtue of spamming millions, has already displayed unscrupulous behaviour? Even if you ignore that the profits from your order will pay for more spam, you yourself can become a victim. Many websites advertised via spam are hosted in countries beyond the jurisdiction of the courts in your country. Many such websites disappear within days or weeks. What are you going to do when you have a problem?
Having said that, when you've made the mistake of giving money to spammers, all may not be lost. If you've paid by credit card, contact your credit card company and tell them what happened. Provide details from your credit card statement. Depending on the circumstances you may still be able to get a refund from your credit card company. If the company is based in the United States you can take them to court. The FTC has a complaint form available at its website where consumers can report problems they've encountered with businesses.
Help! A spammer is sending spam with my email address!
Unfortunately there are no technical means to stop third parties from using your domain or email address in a fake sender address. There are only limited legal means for fighting back. Nevertheless there are some steps you can take.
Sending spam with a fake sender address is a felony under US Federal Law (CAN SPAM ACT of 2003). Many of the spams sent with fake sender addresses involve other illegal activity, such as credit card fraud, intellectual property or trademark violations (software piracy, fake luxury watches, etc), illegal pornography, etc.
In such cases the domains advertised in the spam emails tend to be registered using fake postal addresses and often are paid using stolen credit card data. Servers tend to be hosted overseas, such as in Korea or China and often the spam is sent via trojaned third party computers.
In other words, you're dealing with professional criminals who are very good at concealing their identity. You will not be able to sue them. You won't even know where or who they are. But here is what you can do:
- If your email domain has "catch all" enabled (ask your webmaster or provider if you don't know what this is), turn it off. This reduces the number of bounced spams that will hit your mail server.
- Contact the office of the Attorney General in your state (assuming you're in the US), because only Internet Service providers and the Attorney Generals can sue spammers.
- If you control your own Domain Name Service (DNS) or if your webhoster is cooperative, set up a Sender Policy Framework (SPF) entry for your domain that designates which IP addresses are allowed to send email with your domain name as a sender address. Having this entry will ensure that many mail servers will discard spam that pretends to be from you but is sent from other sources (see http://www.openspf.org/ for details).
- Our spam filter jwSpamSpy will filter bounces that contain attachments which are spam and treats them just like spam itself, on the basis that such bounces are most likely spew-back from spam runs with fake sender addresses. This can at least ameliorate the problem a bit.
- If you are concerned about your reputation, add a link to your homepage that refers to a notice explaining the situation.
- Use the Domain blacklist checking tool to make sure your domain did not get listed for spam; this doesn't normally happen for innocent domain, but it's better to make sure.